Pomeroy Technologies reviews

Dwindling contracts - The company has been juggled around by various Holdings, and policies have changed rapidly in adherence. Clients that paid for dedicated agents/service were lied to as management forced our hand and made us take calls for other clients to meet artificial metrics set forth by upper management. The negative dissonance has been received and felt from client BRM's; most have cancelled services and moved on. No loyalty - Over 300 of my previous coworkers in the call center were laid off or were told to move to NC to keep their job. In addition, after working for the company for 7 years, once our master services agreement was cancelled, there wasn't a home for us back in the call center, and the company didn't offer severance. Unemployment wasn't contested at least. Toxic environment - Management makes poor hiring decisions and have an inner-circle. The downfall was when they started bring in employees that had no qualifications whatsoever and put them on the phones. Buddies are promoted over the hardest working individuals to keep them where they're at to eliminate/mitigate cross-training. Dreadful benefits - Catastrophic insurance was offered, and the rates were insane. The company offered bare minimum to skate by and didn't utilize any equity to better these circumstances. The ROI for my retirement is terrible in comparison to previous companies I've worked at. Long hours - I worked service desk tier I & II, then finally moved into an Incident Management role. The overtime pay for SD TI/TII was great, but 65-85+ hours a week average in the Incident Management role as salary pay was not. I never received a pay raise from regional directors, albeit program management fought for it. I was honestly better off working my 8 to 10 hours a day at SD. Limited growth - Unless you're the best of the best, there's not much hope or plans for you to move up the chain.

Global Pandemic and other companies are giving Hazard pay to employees and Pomeroy is cutting pay to all employees including the ones who are forced to be in public and risk their life. If you really need a job this will do temporarily but do not stick around high up management does not care about you.