The company does not see its employees as a resource. Employees are simply something to be taken in and churned around. There is little to no growth potential.
Approved vacation time is subject to revocation at the last moment. On multiple occasions people have been ordered to cancel plans because their manager failed to cover the shift they had requested off half a year in advance. One former employee was fired when he refused to cancel and reschedule his wedding days before the event - he had scheduled the vacation well over 6 months ahead of time. Others have been fired for similarly refusing to cancel vacation plans at the last moment.
After 4 years employed here I applied internally for a second level position, and was interviewed for an entirely different role when the interview came. Turned down by being informed it would take too many people to replace me if they moved me up, met with scoffs when I requested a raise to that.
The place has a very stereotypical corporate atmosphere. Think Dilbert meets Office Space. Every aspect of the call center is silo'd off from every other aspect - not in an InfoSec manner, but in an us-vs-them mentality that pervades every account.
Initiative and suggestions for process improvement are frowned upon and dismissed. In my time there I wrote numerous ninja apps and scripts that would have made everyone's life easier, but were dismissed without a second glance because they weren't purchased for the company.
Pay is significantly below industry average for Help Desk positions (~32k, average is 42k)
