Is Potbelly Sandwich Works a good company to work for?

Potbelly Sandwich Works has an overall rating of 3.5 out of 5, based on over 1,646 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 44% of employees would recommend working at Potbelly Sandwich Works to a friend and 35% have a positive outlook for the business. The best reviews about Potbelly Sandwich Works have been left by employees working as Sales Associate/Cashier , Sandwich Maker and Store Associate .

Does Potbelly Sandwich Works pay their employees well?

According to anonymously submitted Glassdoor reviews, Potbelly Sandwich Works employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Potbelly Sandwich Works. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Potbelly Sandwich Works?

44% of Potbelly Sandwich Works employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Potbelly Sandwich Works 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Potbelly Sandwich Works?

Associate (234) , General Manager (155) , Shift Leader (116) , Certified Trainer (66) , Shift Lead (66) , Cashier (49) , Assistant Manager (48) , Sandwich Artist (45) , Crew Member (29) , Sandwich Maker (29) , District Manager (27) , Manager (22) , Sales Associate (21) , Shift Manager (21) , Team Member (15)

What are the pros of working at Potbelly Sandwich Works according to real employee reviews?

"The people are great and it was a fun atmosphere at first." ((in 106 reviews)); "Flexible hours half off meals family environment" ((in 57 reviews)); "Had great coworkers" ((in 56 reviews)); "Insurance benefits were good." ((in 48 reviews)); "Flexible schedules for associates and shift leaders." ((in 34 reviews))

What are the cons of working at Potbelly Sandwich Works according to real employee reviews?

"management is bad" ((in 119 reviews)); "pay can be low and workers can be lazy" ((in 116 reviews)); "Poor upper management." ((in 54 reviews)); "• Cut hours like 3 weeks into working for them because they hired another manager that we didn't need and there wasn't enough for full time hours any more." ((in 48 reviews)); "No work life balance if you want to be promoted" ((in 19 reviews))

What are the top reviewed Potbelly Sandwich Works locations?

Chicago , New York , Washington , Houston , Dallas , Austin , Fairfax , Minneapolis , Arlington , Cincinnati , Madison , Seattle , Plano , Baltimore , Denver , Boston , Joliet , Warrenville , Lake Geneva , Livonia , Southfield , Fort Worth , Gaithersburg , Ann Arbor , Detroit , College Station , Indianapolis , Bellevue , Portland , Philadelphia

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Potbelly Sandwich Works

Potbelly Sandwich Works reviews

3.5

44% would recommend to a friend

(1,618 total reviews)

Robert D. Wright

42% approve of CEO

35% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

Potbelly Sandwich Works has an employee rating of 3.5 out of 5 stars, based on 1,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Potbelly Sandwich Works employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Sep 1, 2017

This company is a joke - worked here for 9 years

General manager

Recommend

CEO approval

Business Outlook

Pros

Used to be a good company to work for Used to care about it's employees Used to care about more than just profits

Cons

Everything was about numbers Upper Management is more concerned with growth and pleasing shareholders than taking care of their employees

1.0

Oct 14, 2019

It gets worse the higher you move up the ladder.

Shift manager

Recommend

CEO approval

Business Outlook

Pros

Great opportunity to meet and socialize with people from all walks of life. Good starter job. Somewhat decent benefits.

Cons

Corporate is completely unaware of how their shops actually work. The company also exploits its salary managers by making them work well beyond the mandatory 45hrs/wk. No free food for associates, just a 50% discount. Grubhub and Doodash integration with backline is clunky and disorganized. I was working as a shift leader ridiculously long hours (sometimes I would have to work 15hr days!) due to the shortage of shop managers. I was so stressed out by the time I quit. I was at my breaking point. One of the worst jobs for managers in the service industry. I don’t see how the company will survive in the future with current business model.

3.0

Apr 18, 2017

General manager

Recommend

CEO approval

Business Outlook

Pros

Working with a Great team! Getting to know your neighborhood people. Pay is ok if your in upper management.

Cons

I was harassed and a victim of discrimination. Hours of day to work sometimes could be unheard of. Upper management didn't care about associates as they should. They didn't care for no one but themselves. Promotions were not given to all those who worked hard. No matter how much dedication you gave the company you were always cheated in someway. I was laughed at and ridiculed.

Viewing 4 - 6 of 1,618 Reviews

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Jobs at Potbelly Sandwich Works

Restaurant Team Member

Machesney Park, Winnebago, IL

$15 - $16 /hr

(Employer provided)

View job

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Reviews by job title

This company is a joke - worked here for 9 years

It gets worse the higher you move up the ladder.

General manager

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