Is Potbelly Sandwich Works a good company to work for?

Potbelly Sandwich Works has an overall rating of 3.5 out of 5, based on over 1,646 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 44% of employees would recommend working at Potbelly Sandwich Works to a friend and 35% have a positive outlook for the business. The best reviews about Potbelly Sandwich Works have been left by employees working as Sales Associate/Cashier , Sandwich Maker and Store Associate .

Does Potbelly Sandwich Works pay their employees well?

According to anonymously submitted Glassdoor reviews, Potbelly Sandwich Works employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Potbelly Sandwich Works. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Potbelly Sandwich Works?

44% of Potbelly Sandwich Works employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Potbelly Sandwich Works 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Potbelly Sandwich Works?

Associate (234) , General Manager (155) , Shift Leader (116) , Certified Trainer (66) , Shift Lead (66) , Cashier (49) , Assistant Manager (48) , Sandwich Artist (45) , Crew Member (29) , Sandwich Maker (29) , District Manager (27) , Manager (22) , Sales Associate (21) , Shift Manager (21) , Team Member (15)

What are the pros of working at Potbelly Sandwich Works according to real employee reviews?

"The people are great and it was a fun atmosphere at first." ((in 112 reviews)); "Had great coworkers" ((in 65 reviews)); "Flexible hours half off meals family environment" ((in 57 reviews)); "Insurance benefits were good." ((in 44 reviews)); "As a manager you do get free food during your shift and a discount on anything above your meal allowance." ((in 36 reviews))

What are the cons of working at Potbelly Sandwich Works according to real employee reviews?

"management is bad" ((in 120 reviews)); "pay can be low and workers can be lazy" ((in 115 reviews)); "Poor upper management." ((in 53 reviews)); "• Cut hours like 3 weeks into working for them because they hired another manager that we didn't need and there wasn't enough for full time hours any more." ((in 45 reviews)); "No work life balance if you want to be promoted" ((in 19 reviews))

What are the top reviewed Potbelly Sandwich Works locations?

Chicago , New York , Washington , Houston , Dallas , Austin , Fairfax , Minneapolis , Arlington , Cincinnati , Madison , Seattle , Plano , Baltimore , Denver , Boston , Joliet , Warrenville , Lake Geneva , Livonia , Southfield , Fort Worth , Gaithersburg , Ann Arbor , Detroit , College Station , Indianapolis , Bellevue , Portland , Philadelphia

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Potbelly Sandwich Works

Potbelly Sandwich Works reviews

3.5

44% would recommend to a friend

(1,618 total reviews)

Robert D. Wright

42% approve of CEO

35% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

2.8

Compensation and benefits

2.7

Senior management

2.7

Career opportunities

Potbelly Sandwich Works has an employee rating of 3.5 out of 5 stars, based on 1,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Potbelly Sandwich Works employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Mar 29, 2010

Potbelly Sandwich Works

General manager

Recommend

CEO approval

Business Outlook

Pros

Decent work hours when i was there

Cons

became very corporate towards the end, they lost alot of the "sandwich shop" mojo, now they are just another corporate restaurant looking for the big bucks...

3.0

Feb 1, 2010

A great option if moving away from Full-Service

General manager

Recommend

CEO approval

Business Outlook

Pros

- No alcohol service, late nights or grease. - fun staff, working environment, training teams from corporate. - Desire to improve admin functions and Ops level access to important tools via web apps. - Cheap, good food is easier to sell. A product you can be proud serving.

Cons

- Expectation of hours beyond 50 when things slow down. - Asked "to think about it like my own restaurant, how would you work then?" > We were being asked to arrive between 5/6 am and work thru until the dinner rush was over, 6/7pm. Without profit sharing where is the drive for a manager to burn him/herself out? - Implemented as I was departing: Increased focus on Metrics that required certain throughput (x number of sandwiches made/ 15 min) that were tied to very challenging labor Volume goals. Did not give much flex for when emergencies happened or you ran short on staff (mostly high-school and some college kids/working adults) which happens when working within this demographic regularly. - Coaching/Mentoring was coming along as I was leaving. Still room to grow as they tried to develop their District Managers away from the Operations level - General Manager mind set and prepare them to be mentors to all management under their supervision.

1.0

Nov 17, 2009

My Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good food and semi fun environment

Cons

Very little to no upward movement in management

Viewing 1612 - 1614 of 1,618 Reviews

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Jobs at Potbelly Sandwich Works

Restaurant Team Member

Marketing Operations Coordinator

Restaurant Team Member

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Potbelly Sandwich Works

A great option if moving away from Full-Service

My Review

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