Premera Blue Cross reviews

It's no secret that Premera is a top heavy and top-down organization. This org structure is crippling innovation, employee morale, and customer service. It also makes it disheartening for employees who are trying to get their ideas heard. Some leaders claim that they are redesigning the people strategy and striving to become a place where people feel included and empowered, but I did not see anything new or tangible coming out of that area. Culture change efforts have been derailed because certain leaders felt their positions were threatened.

Mid-level & senior leaders are promoting a toxic culture. They have abandoned their commitment to open communication & honesty in favor of sneaky decisions & gaslighting employees who ask questions. The board of directors & executive leaders have taken drastic steps to contain costs but with little forethought. The result is a company that seems to jerk suddenly from one decision to the next with little or no consideration for how this affects employees. There's lots of talk about equity & inclusion but little evidence that leadership actually cares about employees. Morale is so low that they actually cancelled the annual employee survey.