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Premium Retail Services

Part of Acosta Group

Engaged Employer

Premium Retail Services reviews

3.0

44% would recommend to a friend

(1,963 total reviews)
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Brian Wynne

40% approve of CEO

37% positive business outlook

Premium Retail Services has an employee rating of 3.0 out of 5 stars, based on 1,963 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Premium Retail Services employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.5 stars).

Reviews by job title

2K reviews
1.0
May 20, 2016
Recommend
CEO approval
Business Outlook

Pros

I have to put words here.

Cons

I am sorry this is long; I wanted to be thorough. During the hiring interview, I was told I would have 4-6 hours of work every week. The truth is I've only received closer to 4-6 hours per month, in multiples of 1 hour projects. The huge amount of time it took just to print/read/watch training videos, etc. for each 1 hour assignment was not worth it. They require a lot of prep work. Adding it all up, I actually lost money to them. Hours and hours of it. I was also told during the interview I would only be working in my town. I live in the Rockies and travel isn't as easy as in the city when it snows until May. I was surprised to find I was assigned one location 20 miles away in another town, after being told I wouldn't be by the interviewer. After I inquired about it, I was then given the option of dropping it or being paid for mileage. Since I already had so little work, I accepted. However, every time I visited, I had to ask for mileage again: submit a time sheet issue, then email my supervisor, then wait for approval, and then resubmit. It's just more unpaid time for 1 hour of work. Earlier this week, I received an email to go online and complete some training that day, which I did. I submitted the time sheet issue to get reimbursed, only to be told by my supervisor that I was supposed to do the training on a day when I had other work (not what the email stated), so I could get paid. This should've been told to me beforehand, there were plenty of opportunities, but company policy seems to be to let you know of these things, after the fact. It's easy enough to prove I logged in and completed an interactive training session and quiz. Two days later, it was still unresolved and unapproved, so I unscheduled my work. I sent an email detailing all my concerns accumulating since the interview, and stated I could no longer work for them until they gave me a schedule closer to what they promised. This actually prompted more communication than I have ever seen before with this company. Apparently, when it gets to this point with a merchandiser, your supervisor suddenly reveals you can get admin time and acts surprised that it takes so much time offsite. I wish I had known before, I would've kept track. I don't know how that works, but if the process is the same as training time, then it isn't worth it either. It just seems deceitful to withhold things like that.

3.0
Mar 1, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay was ok , however somewhat below industry standards at the time. I was fortunate enough to be on a solid account for a little under five years. The company has reputable accounts.

Cons

Going into almost five years the company changed it's way of managing their accounts. Unstable and unreliable. Unskilled supervisors with little to no experience and no management skills. Management and HR turn a deaf ear to complaints about issues. Personal agenda's and preferential treatment for those unqualified to manage while those that do a good job are treated unfairly. Promotions are based on favorites and are unequitable. No integrity!

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Premium Retail Services Response
10y
We appreciate you taking the time to write. Please email us at communications@premiumretail.com so that we can learn more about some of the challenges you perceive.
2.0
Dec 25, 2015

Merchandiser

Recommend
CEO approval
Business Outlook

Pros

Being able to make your own schedule.

Cons

No Bonus's, No advancement opportunity, hours aren't consistant. If you volunteer to do an overnight job or a job they have to ask people to accept you will NOT get any bonus's or extra pay for doing the right thing. If they have to BEG people to do those jobs, those people WILL get a bonus or extra pay for accepting. Nothing like rewarding people for doing the wrong thing. Way to go Premium! IF you do get a bonus, you will NOT be paid for it until the following pay period. Why? Because they don't have enough people to review photos, etc. There is NO training, you will be thrown out there and expected to know what to do. Just overall not a great company. Needs some serious overhauling. They expect too much for $10/hr. You have to use your own vehicle, no mileage reimbursement. You will put a lot of miles on your car.

Viewing 52 - 54 of 1,963 Reviews

Glassdoor has 2,078 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.