Premium Retail Services reviews

Lack of communication: a new service order was added on to do every two weeks. Was not informed about this and was caught off guard which then became a conflict with my FT job. This new add on only has a two day window to do the job. Never had a problem with this company when worked with them first time with different manager who always communicated well with her employees.

Commission system is rigged, you won't start earning commission until you have worked there for three months, but the turnover rate at this place is so high that no one can last that long Sales quotas are unreasonable, especially if you are in a slower store like mine. Only possible way to meet them is by lying to customers and selling them phones/plans that are too expensive and/or they don't need. You are there by yourself during your shifts, which isn't necessarily a bad thing, but because of this you are required to keep track of everything you do throughout the day (such as the required PA announcements). If you forget to log something the managers will hound you. The company culture at this place is abysmal. You have to deal with a lot of irate customers. This is true of any retail job but it's worse here because activating customers new phones through the WARP system is terrible. A lot of times things won't work for some weird reason, and the customer gets more and more angry as you try to fix a problem you have never encountered before. This is partly due to the fact that you get very little training when you start. Your first two days in store are spent with a manager, but they don't really help you learn the systems or anything. After that you are thrown into the store by yourself and expected to know everything. Since you are there by yourself it can be hard to get an answer to a question. Often times you will have to call your manager and hope they are available. This place will not outright fire you, instead they will cut your hours slowly until eventually it reaches zero. The entire time you will feel like it is your fault for not hitting your quotas, even though their quotas are unreasonable.