Press Ganey reviews

3.3

53% would recommend to a friend

(814 total reviews)
avatar

Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

814 reviews
5.0
Nov 5, 2012

Change is for the best

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Press Ganey is a great company to work for and has done very well. However, it's clear that there have been many areas that were neglected or under invested in. This is clearly changing with the new management team and people are excited about the ability to continue to build on Press Ganey's success.

Cons

Change isn't for everyone and makes some people nervous. Hopefully some big wins will convince those that are nervous that change is for the better.

1.0
Oct 23, 2012

The emperor has no clothes

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission of the company- to help improve healthcare - used to mean something, now its been distorted.

Cons

The company began its freefall in the first quarter of this year when the latest management took the reins. Executive staff were terminated and the spaces left filled with past work cronies and relatives, many with little to no healthcare experience to qualify them. In less than six months, the company's client base has shrunk, products have failed and many, many qualified people have left. It's really odd that the board has let them continue when we haven't seen any positive results to date. They talk a lot about respect but they don't seem to practice what they preach. Their attitude is condescending, patronizing and even degrading at times. Everyone seems to be overworked and micromanaged to the point that morale has reached subterranean levels. Not to mention, it looks like they are switching everything to be out of Chicago or Boston since they have new office spaces they are looking to fill. Raises the question if South Bend will just turn into some sort of service bureau with the company headquartered somewhere else... they don't seem to want to fill any new positions from within.

1.0
Oct 15, 2012
Recommend
CEO approval
Business Outlook

Pros

The company provided a great service to their clients and truly practiced what they preached. I was a proud employee. Their products are amazing (I can only speak to their core patient/employee survey component.

Cons

I have seen a few comments stating that others that have left negative reviews are individuals that aren't good with change. I completely disagree. It has become a "good ol' boy" club and if you do not kiss up to the right person in the right manner, you are treated poorly and driven out. Change IS good. There were many MANY people that would have done whatever was necessary to promote and develop the company. They have lost a lot of dedicated people and with that, a lot of what made Press Ganey the wonderful company that Dr.'s Press, Ganey, and Hall created.

Viewing 802 - 804 of 814 Reviews

Glassdoor has 846 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.