Management:
RSM, DM, RA. They constantly hound you every day about certain sales. I've personally had great sales days, only to be called at the end of the day, and fussed out because it did not include a digital life (over priced home security from Att)
Store goals:
Store goals are always set just a little to high, so your store will finish 80-90 percent to goal every month. Prime has a completely false impression of what a fair quota for the metrics are. If your store doesn't sell a Digital Life (currently we only have 2 sold out of 8 stores in our district) they deduct $500 off your managers monthly commission. So expect your manager to be hounding you in store, on top of your DM hustling you as well. Overall it makes for a very unenjoyable day of work, because more than likely you'll be getting an ear full.
They also have far too many metrics to meet. Each sale you do they want sold or activated:
Direct tv, digital life, tablets, insurance, and to be on the more expensive plans. You also have to download the myatt app on every wireless device sold (this is difficult as teenagers or elderly people may not remember or even have one. They also may not have the patience to wait around while you're stuck creating them one)
Then you have to go over plenti and set that up (some whack rewards system att did some deal with)
Overall they expect you to be doing over an hour and a half worth of extra stuff to a customer who is clearly only there for the phone.
Shady sales tactics, or straight out lies to customers happen regularly. If you take this job, you'll see first hand, people who I would never think would do sketchy stuff, have to resort to it because of the constant hounding by upper management.
This ultimately results in the customer coming back and raising hell. No real support from Prime if you have a customer issue. They tell you to call customer care and get them to help (anyone who has worked with customer care will tell you, they aren't worth a wet paper bag, and you usually can't understand them due to heavy accents.)
My advice:
unless you're comfortable being hassled relentlessly each and every day, or think you can sell a bunch of those home security packages (from my experience you won't be selling very many. Even our best salesmen don't close more than 1 a month.) then I'd consider another retailer or corporate before this.
Upper management will work you like a horse, then throw you out like trash. I've seen it first hand.
No paid sick days. No paid holidays. No overtime. You're expected to keep up with your own hours, and your manager will ask you to stay late almost daily, which causes you to cut it close on hours. If you accidentally hit overtime, they'll write you up, even though your boss asked you to stay.
Also note, a lot of the reviews that say positive things about the company are fake. I saw my own RA (the main boss of ur state) using employee emails to create fake reviews on this site. So the overall score shouldn't be taken into consideration. There are probably 100 fake ones giving this job 5 stars from my boss alone.
