Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "Some employees are friendly and fun to work with" ((in 12 reviews)); "great work life balance there" ((in 9 reviews)); "Many options and opportunities at PrimePay!!" ((in 7 reviews)); "Friendly work environment and solid training" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 21 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 16 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 10 reviews)); "No training program." ((in 9 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

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PrimePay

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

5.0

Jun 5, 2018

Great Place and Co-Workers

Mid quarter tax conversion lead

Recommend

CEO approval

Business Outlook

Pros

Good people to work with and for. They are understanding of the work/life balance.

Cons

Due to the size the need preform multiple different tasks and knowing how to resource answers may be daunting at first. Do not be afraid to ask questions.

PrimePay Response

Thanks for leaving a review. We do understand the importance of work/life balance and it is something we take very seriously here.

5.0

Mar 13, 2018

Client Success Representative/Specialist

Client success specialist

Recommend

CEO approval

Business Outlook

Pros

Everyone at this company is more than willing to help whoever they need to! Everyone works as a large team who all want the same goal! I feel very comfortable here and felt very welcomed from day one. I have enjoyed working in benefits and answering the phones. Sometimes different callers can be a little tough but everyone around you is there to support you after those harder calls. You learn something new every single day which makes coming into work exciting! I am really enjoying working here!

Cons

As mentioned, sometimes the phone calls can be a little tough but that's just how customer service goes! Even on the days that seem hard, people are there to lift you up and help you learn.

PrimePay Response

Thanks for taking the time to write a review. One of the best parts of working for PrimePay is the team atmosphere in each office and how supportive the employees are of each other.

5.0

Feb 9, 2018

Not just a payroll company

Broker success specialist

Recommend

CEO approval

Business Outlook

Pros

You work in small teams so you really get to know the people you're working with. The training was really great. They take the time to help you understand your porition and the company as a whole. They really remind you how much your role is helping the company and others. There is at least one pot luck a month. We really enjoy holidays and events.

Cons

So far, there are no cons

PrimePay Response

Thanks for the review. We agree, potlucks, holiday events and office gatherings are a great time here at PrimePay. We are looking to do more to allow all employees to interact with each other.

Viewing 319 - 321 of 355 Reviews