Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "Some employees are friendly and fun to work with" ((in 12 reviews)); "great work life balance there" ((in 9 reviews)); "Many options and opportunities at PrimePay!!" ((in 7 reviews)); "Friendly work environment and solid training" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 21 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 16 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 10 reviews)); "No training program." ((in 9 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

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PrimePay

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

1.0

Sep 1, 2013

Thanks for the memories.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-It was good experience on a resume - I did gain some knowledge in the field that I would not have otherwise. -The coworkers were wonderful and helpful - we shared the same frustrations.

Cons

-Low pay for what was expected. -Often did the work of other departments, were not properly trained or compensated for the extra work load. -Senior management had no idea what our job load was - asked several employees type of e-mails with their daily tasks. -Overtime was only offered once work was heavily backed up - reactive, not proactive.

2.0

Aug 27, 2013

Must be a relative of company execs to move up in company hierarchy.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Training, training, training.....Not much else to say, trainers were very receptive and helpful. Information relevant to job responsibilities.

Cons

Training, training, training.....! Being a payroll company should mean payroll is run correctly, for both clients AND staff. Every other paycheck I received need to be adjusted, wrong amounts were deducted for taxes and other expenses. A word of caution to businesses when considering this company as a payroll provider.

2.0

Aug 14, 2013

Great sales experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great opportunity to learn the ins and outs of referral based, B2B sales. You can be as successful as you want to be. No structured daily regiment, you're providing a service that every business owner needs so there is no shortage of prospects.

Cons

Micromanaged micromanaging. I learned how to create detailed reports regarding the reporting procedures that should be followed in order to report my numbers to my direct report. Seriously External market factors are not taken into account when quotas are assigned Customer service needs to be able to accommodate growth. Sales people can get bogged down involved in day-to-day transactional processes.

Viewing 331 - 333 of 355 Reviews