Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 29 reviews)); "Very good opportunity with good training" ((in 11 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 9 reviews)); "great work life balance there" ((in 8 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 21 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 16 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 11 reviews)); "Managers always want ideas, however, unless they come from the clique they are never given any merit." ((in 7 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

What are the top reviewed PrimePay locations?

West Chester , Philadelphia , Tampa , Raleigh , Cleveland , Boise , Portland , Fairfield , New York , Indianapolis , Mishawaka , Malvern , Pittsburgh , Oak Brook , Troy , Charlotte , San Francisco , Seattle , Penn , Orlando , Newark , Wilmington , Foster City , Little Ferry , Newark , Birmingham , Montgomery , Chantilly , Fairfax , Albany

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PrimePay

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

1.0

Oct 21, 2022

Unstable company— do your research!

Client success representative

Recommend

CEO approval

Business Outlook

Pros

Remote. Challenging and fast paced.

Cons

Senior leadership changed completely at least 2x in less than a year. That’s never a good sign but if I would’ve done my research, I could’ve been better prepared. Research the new CEO & see what happened at the last companies he worked for. Read the employee reviews about him and his “team” and you’ll learn they do the same at every company. They come in and do several rounds of mass layoffs and they do it from their houses in the Bahamas without ever even learning about the business first. They are very out of touch with the employees that are on the frontlines. Just do your research— it’s clear by the generic canned responses to reviews here by Primepay that they really don’t care about culture or their employees. What a shame.

3.0

Oct 3, 2022

Hard to tell which way the wind blows

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great teamwork and collaborations during my time there.

Cons

Management changes often. Identity crisis in what products and offerings they should be providing.

PrimePay Response

Thank you for your feedback. At PrimePay, we strive to provide all employees an excellent employee experience, including providing the tools to collaborate and work as a team. However, we are disappointed to hear that your experience at PrimePay was not as positive as what we aim for. We acknowledge that organizational changes can bring a sense of disorganization or confusion. Feedback helps us to grow and evolve, and we appreciate you taking the time to share your point of view. Thank you!

1.0

Oct 3, 2022

Terrible Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility, but not the best

Cons

Terrible, not good, bad benefits, bad pay

PrimePay Response

We thank you for your feedback. At PrimePay, we strive to provide all employees with an excellent employee experience. We are disappointed to hear that your experience at PrimePay was not as positive as what we aim for. Feedback helps us to grow and evolve, and we appreciate you taking the time to share your point of view. Thank you!

Viewing 94 - 96 of 355 Reviews