Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 28 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 10 reviews)); "great work life balance there" ((in 9 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews)); "Good work environment" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 19 reviews)); "The benefits are not good." ((in 15 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 14 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 11 reviews)); "No training program." ((in 8 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

What are the top reviewed PrimePay locations?

West Chester , Philadelphia , Tampa , Raleigh , Cleveland , Boise , Portland , Fairfield , New York , Indianapolis , Mishawaka , Malvern , Pittsburgh , Oak Brook , Troy , Charlotte , San Francisco , Seattle , Penn , Orlando , Newark , Wilmington , Foster City , Little Ferry , Newark , Birmingham , Montgomery , Chantilly , Fairfax , Albany

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (355 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

355 reviews

2.0

May 15, 2025

N/A

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good people and upper management.

Cons

Not great pay or culture

PrimePay Response

1y

Thank you for sharing your feedback. We're glad to hear you had a positive experience with the people and leadership at PrimePay. We understand that pay and culture are important aspects of the employee experience and continue to evaluate ways we can improve in both areas.

1.0

Apr 15, 2025

Extremely mismanaged

Account executive

Recommend

CEO approval

Business Outlook

Pros

Used to be a quality company with a great reputation.

Cons

8 managers in a year. Senior leadership constantly changing. No clear direction.

PrimePay Response

1y

Thank you for taking the time to share your feedback. We understand your concerns and recognize how frequent changes in leadership and direction can be challenging. We’re focused on building greater stability and clarity across the organization, and feedback like yours helps guide those efforts. We appreciate your time with PrimePay and your honesty as we work toward continued improvement.

1.0

Mar 3, 2025

Very bad company culture

Product management

Recommend

CEO approval

Business Outlook

Pros

Remote-first company, so the WFH option is the main Pro!

Cons

Very bad company culture, It's very toxic and everyone keeps waiting for a chance to blame on one another. No one wants to work as a one team to achieve the greater vision. Absolutely no work-life balance at all. You are expected to be available all the time!

PrimePay Response

1y

Thank you for taking the time to share your experience. It’s great to hear that you valued our remote-first environment. We strive to foster a collaborative and supportive culture and understand the importance of teamwork and work-life balance. Feedback like yours helps us continue to make improvements, and we remain focused on strengthening our culture to ensure a positive experience for all employees.

Viewing 106 - 108 of 355 Reviews

PrimePay

PrimePay reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

N/A

Extremely mismanaged

Very bad company culture

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