Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 29 reviews)); "great work life balance there" ((in 9 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 8 reviews)); "Good sales leadership and training" ((in 7 reviews)); "Friendly work environment and solid training" ((in 7 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 20 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 17 reviews)); "The benefits are not good." ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 11 reviews)); "Managers always want ideas, however, unless they come from the clique they are never given any merit." ((in 7 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

What are the top reviewed PrimePay locations?

West Chester , Philadelphia , Tampa , Raleigh , Cleveland , Boise , Portland , Fairfield , New York , Indianapolis , Mishawaka , Malvern , Pittsburgh , Oak Brook , Troy , Charlotte , San Francisco , Seattle , Penn , Orlando , Newark , Wilmington , Foster City , Little Ferry , Newark , Birmingham , Montgomery , Chantilly , Fairfax , Albany

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PrimePay

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

2.0

Nov 26, 2025

Environment was always changing

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Decent pay, remote work, virtual company events

Cons

Leadership changed constantly, new bosses would bring in their own leadership and do layoffs, customer service was super underwater

PrimePay Response

5mo

Thank you for taking the time to share your experience. We're glad you found value in the pay, remote flexibility, and company events. We understand how challenging constant organizational change can be, and we appreciate your feedback on leadership stability and consistency in sales strategy. These are areas we continue to evaluate as we work to create a more focused and supportive environment.

1.0

Oct 6, 2025

Don’t recommend

Tax associate

Recommend

CEO approval

Business Outlook

Pros

Used to have good fellow employees.

Cons

No direction in the company.

PrimePay Response

7mo

Thank you for taking the time to share your feedback. We're glad to hear you had positive experiences with your teammates during your time at PrimePay. We understand that clear direction is important, and we’ll continue to consider feedback like yours as we focus on improving alignment and communication across the organization.

2.0

Aug 25, 2025

Not the place to be

Field sales executive

Recommend

CEO approval

Business Outlook

Pros

training team is very engaged and really cares about your success at the company.

Cons

Senior Leadership has sabotaged the company with job cuts to support staff, which increased call volumes, resulting in bad customer service and mismanaged accounts.

PrimePay Response

7mo

Thank you for sharing your feedback. We're glad to hear you had a positive experience with the training team and felt supported during onboarding. We understand that staffing changes and process challenges can impact both employee experience and customer satisfaction. Your comments are appreciated, and we’ll continue to take feedback like this into account as we evaluate how to best support our teams and clients moving forward.

Viewing 211 - 213 of 355 Reviews