Pros
The benefits, except for the time off. You don’t get time off unless you know you’ll need it 3 months out. There were never enough employees to be able to request a day off the same month, let alone the same week. So you have to call in. Management actively encourages employees to request as many days off as they feel they need, even if you might not use them. So what you get is 20 people all requesting any day off that’s available so that when a person actually needs to take time off, there is none available. So you have to call in and you get punished. Appealing to management does nothing because “it’s in the handbook.”
Cons
Dismissive leadership, poor training (i only survived cuz of my experience), high turnover, archaic systems, customers and agents who regret placing business like you wouldn’t believe, no correspondence was principal reviewed, took me 6 months to get a new chair after I complained of back pains.