Professional Credit Service reviews

Initial training doesn't include on-the-system practice at all, the first time you see/use the computer system is when you're sitting with a rep listening to their calls. Then they listen as you type and talk, but all this happens very quickly and training prior to this seemed very short and did not thoroughly cover the info needed. It seems that there is high turnover -- this seems to be the reason training is short/not thorough -- and level ones are expected to jump right in. There are specific abbreviations you're supposed to use that aren't clear and you only get the sheet of abbreviations right before being put on the floor. Work instructions in the computer system don't include examples yet supervisors/team leads/buddies sometimes act frustrated when you ask questions You're making collection calls -- while not all interactions with customers are difficult, there are many calls where the approach in calling upsets the customer receiving the call. Even though higher levels are supposed to address mistakes with your supervisor, occasionally they will call directly to "advise" you of your mistakes -- this seems to usually be a lecture about something they believe you should know how to do but in reality you may not have had any training about the subject. They have a "rounding" method for your hours. If you go over the end of your day by 7 minutes or less, they round down to the nearest hour -- pretty sure this is not a legal practice in Oregon, but this is the company practice. Also, no information is provided about insurance coverage except its start day. No specifics, no packet of information, nothing. Not all employees have email -- even intraoffice email would be beneficial to ask questions of parties who are hard to catch on the phone or for things that don't require immediate attention. They spend a lot of time in training trying to convince you that collections are a positive part of the economy because they prevent business from driving up prices and often claim the company is having a difficult time in this tough economy.

Work becomes monotonous quick. You repeat the same tasks all day. Often receive instructions that differ from other managers. Too much grey area that needs to be clarified. Deal with upset consumers all day Employees will be given other tasks to complete while on a predictive dialer. In between calling debtors you fold/package mail to be sent and receive letters that have been sent back and must update address in the system.