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Thank you for taking the time to share your feedback. From the top down, the key to our business is our commitment to not only customer service, but also our commitment to our employees. Because taking care of employees is one of our core values, we encourage our folks to share their ideas and suggestions. In fact we recently completed our 2018 Employee Opinion Survey which gives us a great platform for assessing and responding to employees’ concerns, ideas and questions. We’re always looking for ways to improve our operations and ensure every customer has an OUTSTANDING experience. Please do not hesitate to email me directly with additional details j.daigneault@proplas.com