ProfitSolv reviews

1. Management was not only unsupportive of any struggles the team faced as a whole, but was also unwilling to learn our day to day activities, or even the essentials of the program that their team was supporting. 2. High management turnover is present as well - I had 4 managers in the last year of my time with the company. 3. New standard metrics and SOPs were introduced with new management, and were not based on actual historical client interactions or historical data to improve on bit by bit, or support industry standards per client per support member. They were created based on call center standards rather than tech support standards. This severely impacted team morale, and the metrics of the entire team. Upon bringing this up several times to my supervisor and their supervisor, I was told to just "make the numbers happen". 4. Little/No upward mobility. Despite being an expert in multiple SaaS products that ProfitSolv offered, and having nothing but glowing client reviews regarding training and making intricacies of the programs easier to learn and digest, I was not permitted to move into a customer success or onboarding role, even when the role was available, and instead the role was given to someone from another internal business unit who had to learn the program fresh before being able to perform the job. 5. Role titles were even changed from "Technical Support Specialist" to "Client Support Specialist" so the company could justify stagnant wages.

This a private equity company that bought multiple software companies in the legal space. The market is very saturated and they cannot complete with the competition. The SDR team comes in at less than 50% at appointment setting. They have been trying to sell the company since January (see the press releases). Management panics and starts implementing crazy quota requirements (50% jump in one month) with no statistics to back it up. They do this to either get rid of people or to inflate their numbers. People lie about their logos to make quotas and then there is a big discrepancy later but there are no consequences for doing that.