Is Progressive Insurance a good company to work for as a CRM Rep?

CRM Rep professionals working at Progressive Insurance have rated their employer with 3.1 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open CRM Rep Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked CRM Rep interview questions at Progressive Insurance .

Does Progressive Insurance pay CRM Rep employees well?

CRM Rep professionals rate their compensation and benefits at Progressive Insurance with 3.5 out of 5 stars based on 67 anonymously submitted employee reviews. This is 10.8% worse than the company average rating for salary and benefits. Find out more about CRM Rep salaries at Progressive Insurance.

How happy are CRM Rep professionals working at Progressive Insurance?

57% of CRM Rep employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 27% in the past 12 months. CRM Rep professionals have also rated Progressive Insurance with a 3.0 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1450) , Customer Service Representative (521) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 908 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 832 reviews)); "Great culture and very family oriented" ((in 441 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 367 reviews)); "The training is great and you will feel very prepared." ((in 285 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 144 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 128 reviews)); "Stress and heavy workload can be difficult." ((in 111 reviews))

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Progressive Insurance

Progressive Insurance CRM Rep reviews

3.1

57% would recommend to a friend

(67 total reviews)

Tricia Griffith

62% approve of CEO

61% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.4

Career opportunities

3.0

Work/Life balance

2.9

Senior management

CRM Rep employees have rated Progressive Insurance with 3.1 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most CRM Rep professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by CRM Rep professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

67 reviews

3.0

Nov 20, 2024

Decent pay, can be bad if you're anxious person

Crm consultant

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits, lots of opportunities for growth

Cons

Can cause a lot of stress and anxiety with back to back calls.

3.0

Nov 19, 2024

Ok Pay - Extreme Burnout at Times

Crm specialist

Recommend

CEO approval

Business Outlook

Pros

Definitely pays better than other Customer Service type jobs. Almost everyone is remote so added savings of not having to commute every day. 6% matching 401k, company pays a very good chunk of health insurance premium cost per paycheck, bonus check if company did well overall towards the end of the year.

Cons

When it's busy, ITS BUSY! Extreme burnout at times. While they only hire about 2% of applicants, there is a reason they are constantly hiring.

5.0

Oct 13, 2024

Great place to work

Crm specialist

Recommend

CEO approval

Business Outlook

Pros

Pro, benefits, Gainshare, competitive Pay,

Cons

Hours, call volumes, training is meh

Viewing 10 - 12 of 67 Reviews

Jobs at Progressive Insurance

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Progressive Insurance

Progressive Insurance CRM Rep reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent pay, can be bad if you're anxious person

Ok Pay - Extreme Burnout at Times

Great place to work

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