Item: Progressive Insurance
Rating: 3
Author: Call Center Supervisor

Question 1

Is Progressive Insurance a good company to work for as a Call Center Associate?

Accepted Answer

Call Center Associate professionals working at Progressive Insurance have rated their employer with 4.1 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Call Center Associate Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Call Center Associate interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Call Center Associate employees well?

Accepted Answer

Call Center Associate professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 31 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Call Center Associate salaries at Progressive Insurance.

Question 3

How happy are Call Center Associate professionals working at Progressive Insurance?

Accepted Answer

77% of Call Center Associate employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Call Center Associate professionals have also rated Progressive Insurance with a 4.1 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1447), Customer Service Representative (520), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (129), Claims Generalist (123), Claims Specialist (114), Customer Service Representative (CSR) (108), Claims Generalist Associate (107), Insurance Agent (100), Sales Associate (88), Senior Claims Adjuster (88), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (76)

Question 5

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits provided were great and cheap" ((in 921 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 812 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 478 reviews)); "Great culture and very family oriented" ((in 426 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 392 reviews))

Question 6

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 348 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 140 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 130 reviews)); "Stress and heavy workload can be difficult." ((in 118 reviews))

Progressive Insurance

Progressive Insurance Call Center Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not what it used to be

Jobs at Progressive Insurance

Progressive Insurance reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Progressive Insurance reviews FAQs

Jobs at Progressive Insurance