Is Progressive Insurance a good company to work for as a Centralized Support Representative?

Centralized Support Representative professionals working at Progressive Insurance have rated their employer with 4.2 out of 5 stars in 25 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Centralized Support Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Centralized Support Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Centralized Support Representative employees well?

Centralized Support Representative professionals rate their compensation and benefits at Progressive Insurance with 4.0 out of 5 stars based on 25 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Centralized Support Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 898 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 824 reviews)); "Great work from home opportunity" ((in 477 reviews)); "Great culture and very family oriented" ((in 435 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 352 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 151 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews)); "Stress and heavy workload can be difficult." ((in 114 reviews))

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Progressive Insurance

Progressive Insurance Centralized Support Representative reviews

4.2

99% would recommend to a friend

(25 total reviews)

Tricia Griffith

100% approve of CEO

91% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.8

Culture & values

4.7

Career opportunities

4.6

Senior management

4.4

Work/Life balance

4.0

Compensation and benefits

Centralized Support Representative employees have rated Progressive Insurance with 4.2 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Centralized Support Representative professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Centralized Support Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

4.0

Aug 21, 2024

Entry level claims

Centralized claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Learn Progressive Systems and Jargon

Cons

Must stay in position for a year prior to posting for next level

2.0

Jan 23, 2024

Overworked

Centralized claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Gainshare bonuses and culture are the only great things

Cons

ccu is overworked and under paid, high volumes of claims , heavy workload, unrealistic metrics, managers always find something to nag or coach you about

4.0

Nov 28, 2023

Overworked and Overwhelmed

Centralized claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Pay is good, company culture is great, management also great, extremely supportive work environment.

Cons

Heavy workload, pay is not equivalent for the amount of work and stress you are under. No work life balance.

Viewing 7 - 9 of 25 Reviews

Jobs at Progressive Insurance

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Claims Adjuster - Auto Damage

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Progressive Insurance reviews Progressive Insurance Centralized Support Representative reviews

Progressive Insurance

Progressive Insurance Centralized Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Entry level claims

Overworked

Overworked and Overwhelmed

Jobs at Progressive Insurance

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