Discrepancies from what recruiter stated in interview and company policy.
Pay was very low even with experience. Promised that I could transfer to a different department with higher pay (if qualified) after 6 months - later informed that the policy is 1 year.
Advised that I would only be handling incoming calls about my claims, and maybe helping on main phones 3 hours once per week. Phones actually went live during training and most of the training class ended up answering and handling claims for other adjusters. Many were not able to complete their own work and the response was to be faster on calling out to our customers so that the other calls don’t get through.
Training was not thorough, the class focused more on plying irrelevant games and ice breakers than preparing us to handle claims. When you ask too many questions you are told that they can’t be “holding your hand”. The database to research information is huge and difficult to navigate. Your time is closely watched so you have to do research & catch up on claims while on your breaks. Up to 15 new claims daily in addition to to any that you have open from the previous days - waiting on claimants to return your call.
Favoritism was displayed- one class participant was working remotely next to their spouse who was helping them in class - they had all the answers and supervisors pulled them for a “special project”. Several adults in the training class cried during our training day due to the stress. When working with real claims, the feedback was provide only when something was missed - things that were never covered during training. Messages will come from 3-4 people who don’t even work with you. Some trainers are better than others. It was no better on the floor.
