Progressive Insurance Custimer Service Representative reviews

lack of training in onboarding micromanagers Not properly trained Thrown out there without knowledge Forced to make offers ( sales) even though we are not sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are not sales) Back to back calls You will be chastised for calling for help even though you’re not properly trained A bunch of fast food like team leads disguised as “supervisors”

Everything!!! From lack of training in onboarding to micromanagers. Not properly trained Thrown out there Forced to make offers ( sales) even though we are NOT sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are NOT SALES) Back to back calls like slaves You will be chastised for calling for help even though you’re not properly trained A bunch of fast food / target like leaders disguised as “supervisors” I absolutely dislike this company and this job. Been miserable for the almost 2 years . This job is overwhelming, stressful. Overworked, underpaid. System issues. I’m over it and I’ll be quitting soon