Progressive Insurance Custimer Service Representative reviews

3.6

60% would recommend to a friend

(621 total reviews)
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Tricia Griffith

81% approve of CEO

72% positive business outlook

Custimer Service Representative employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

621 reviews
1.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay was ok, they do have opportunities to grow in the company if you do well

Cons

Too stressful, wayyy too many calls. Back to back. Every single person was calling angry because they increase the insurance prices and you just have to listen to everyone disrespect you.

4.0
Dec 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay and bonus is great Lots of room for growth Great co workers Great manager

Cons

Schedule isn’t that great Calls are non stop most of the time Angry customers but nothing you can do about the rate

2.0
Dec 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay, end of gain share bonus is the best part of the job.

Cons

Micromanaging to the extreme Overworked Back to back to back calls

Viewing 55 - 57 of 621 Reviews

Glassdoor has 9,308 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.