Looking for career advancement? Keep looking because its not here...
Pros
the coworkers have been constantly great and are some of the best people I've worked with ever. The job is stable (I've been here eleven years. You never run out of unhappy customers calling regarding premium increases). Gainshare is nice at the end of the year but it feels kinda like a carrot being dangled above a rabbit. It's a constant reminder.
Cons
the workload is pretty ridiculous. expect to be at your desk 95% of the time if you want to meet the standards and metrics that are constantly changed based off the new hires who come in. Expect little to no break in between calls and expect to be stressed/ have some type of health issues while here. Its probably the most stressful job I've ever been at. Your tenure means little to nothing so don't plan to stay long-term. The work life balance/PTO scheduling USED to be excellent. Now they are basing your schedule on your performance with little to no focus on tenured reps. As this rolls out, the customer experience will deteriorate and the workload will be worse because reps will leave due to this. Career advancement is non existent. Little to no movement (or even lateral movement). Take it from me. I've been on the job for eleven years and check the job listing every day. It's easier to get the training/one to two years experience and move on.