Is Progressive Insurance a good company to work for as a Custimer Service Representative?

Custimer Service Representative professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 621 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Custimer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Custimer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Custimer Service Representative employees well?

Custimer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 621 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Custimer Service Representative salaries at Progressive Insurance.

How happy are Custimer Service Representative professionals working at Progressive Insurance?

60% of Custimer Service Representative employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Custimer Service Representative professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Great benefits and HR!" ((in 947 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 809 reviews)); "Great work from home opportunity" ((in 472 reviews)); "Great culture and very family oriented" ((in 431 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 369 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 358 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 156 reviews)); "I had a great manager and then a terrible one." ((in 139 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 129 reviews)); "Workload can be high and so can stress level." ((in 119 reviews))

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

3.6

60% would recommend to a friend

(621 total reviews)

Tricia Griffith

81% approve of CEO

72% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.5

Senior management

Custimer Service Representative employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

621 reviews

3.0

Dec 31, 2014

Great environment but too micro-managed

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The people are great, friendly, and helpful. The atmosphere is positive and the year end bonus (they call it Gainshare) is pretty generous. Green Alert is a great option (when buisness is slow, you can get approval to leave early if you want).

Cons

Back to back calls are exhausting. Every minute you are at work is logged & recorded and it hurts your performance if you go over the limitations. There's rarely any down time as the calls answer immediately for you.

5.0

Dec 13, 2014

Not a bad first time job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay good people great benefits

Cons

Long long hours always on the phone

1.0

Dec 11, 2014

Watch who you talk to!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work hours can be flexable by 2 hours, pto is nice

Cons

people around you are fake, one minute they are your best friends, letting you no everything is ok, the next minute your fired walking out the door. If you miss high school this job is right for you. Make sure your apart of the click ... if not your out. Training is bad... you basically are lieing to the clients all the time.. because you don't know whats going on....nobody really works there..so move up quickly so you can do nothing too.

Viewing 559 - 561 of 621 Reviews

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Progressive Insurance

Progressive Insurance Custimer Service Representative reviews

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Reviews by job title

Great environment but too micro-managed

Not a bad first time job

Watch who you talk to!

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