Constant Call after Call.... never ending!
Pros
So the pros are inexpensive benefits, end of the year gain-sharing bonus, really nice building, free covered parking, close to freeway, in-house food available (cafeteria, Starbucks, Subway, mini convenient store, vending machines, coffee machines), in-house gym with lockers and showers, can browse the internet on your breaks and lunches.
Cons
The pay is so crummy! I do not think a person who is single and lives alone could afford to live on a CSR or Sales rep salary. If you take into consideration rent, car, gas, food..... you almost break even. I don't know how a single person can live and save money on this salary. Also, you are just taking call after call after call all day. When I was first hired, we had time off the phones to read updates, have meetings, work on projects. Now you get 15 mins in the morning to check email and read updates. After that it just constant calls until your break. You get two 15 minute breaks and a 30 minute lunch. They also have 10 minutes of misc time in case you need to use the bathroom or something inbetween your scheduled breaks/lunch. They monitor the number of calls of make. If you are not on a call speaking with a customer, that time counts against you.