Progressive Insurance Custimer Service Representative reviews

3.7

65% would recommend to a friend

(621 total reviews)
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Tricia Griffith

90% approve of CEO

80% positive business outlook

Custimer Service Representative employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 621 company reviews on Glassdoor. This indicates that most Custimer Service Representative professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Custimer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

621 reviews
5.0
Dec 13, 2012
Recommend
CEO approval
Business Outlook

Pros

I was hired nearly a year ago after an extensive interview process, and have been so happy with the company! I am surprised since I only took the job out of desparate need after being out of work. But since I started and have learned about the culture of the company and the way they treat customers and employees, I have to say that this is the best company I have ever worked for. It's not an easy job, but if you show up each day and give it your best, the rewards are great! I plan to retire with Progressive and am proud to say I work for such a terrific company. The training is extensive, and you are given ample time to learn the skill necessary for your position. The support staff, managers and other leaders are all very friendly and supportive. It is truely a culture of the "The Golden Rule". Diversity and inclusion is practiced, not just preached like some of the other companies I have worked for. What I have found is that working for Progressive has made me a better person ...their culture, ethics and code of conduct instills respect for all whether they are a customer on the other end of the phone line, or a coworker sitting next to you. Opportunities to succeed are offered when you earn it, the managers actually help you achieve your goals! Employees are rewarded for hard work. And lastly the benefits are pretty darn good too! A GREAT PLACE TO WORK!!

Cons

Sometimes the work is stressfull, but that is true of any position really.

2.0
Nov 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home for some employees, campuses are big and have a nice cafeteria. Health Services department is friendly.

Cons

Supervisors/Management cannot provide you with answers that are in line with one another. There are grey areas in many of the job duties, answers for customers are not accurate in guidelines due to missing information to complete the job. The programs are ever changing daily and you cannot get the same answer twice if you call operations.

Viewing 595 - 597 of 621 Reviews

Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.