Good job to hold you over until you find something better
Pros
Semi Friendly Environment, More bad than good unfortunately.
Cons
Unfair wages: Two departments handle customer service, one is extremely busy (90+ customers on hold at any given time) and the other is completely laid back (20-30 reps available at any given time). Both departments get the same wages. Horrible benefits: The lowest deductible plan is 500 deductible PER dependent, and once that is exhausted, it goes to 80/20. Generic prescriptions ONLY will be paid for, if it's not available in generic, you will pay 50.00+ per perscription. Horrible supervisors and managers: They say they try to "coach" you, but there's no coaching involved, you just get meetings where they yell at you and tell you that you will get fired if you don't meet their metrics. Unobtainable metrics: Customer Service is becoming a joke, within the past 6 months you now have to SELL your incoming calls and meet a goal of 35% in order to keep your job.