Progressive Insurance Customer Service Representative CSR reviews

Everything!!! From lack of training in onboarding to micromanagers. Not properly trained Thrown out there Forced to make offers ( sales) even though we are NOT sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are NOT SALES) Back to back calls like slaves You will be chastised for calling for help even though you’re not properly trained A bunch of fast food / target like leaders disguised as “supervisors” I absolutely dislike this company and this job. Been miserable for the almost 2 years . This job is overwhelming, stressful. Overworked, underpaid. System issues. I’m over it and I’ll be quitting soon

Just make sure if you advance you are ready make sure you know how to fill out career progression forms and how they work.