Progressive Insurance Customer Service Representative CSR reviews

They require proof for everything. Took my first bereavement and had to provide a death certificate. Was told unwarranted this was due to fraud from past employees. Who tells someone grieving this? I can understand multiple bereavement requests but the first time? Also requires proof for discounts they offer the customers that’s not told during the sales pitch. Rate goes up, you get the call, and now it’s a fight to send the proof. Try trusting your employees and customers more.