Pros
*the buildings, environment and campuses are really nice, with different styles of art, accessibility, and areas for quiet time. *most locations have a gym, quick-stop shop, and grounds to walk during the day. *the cafeteria tends to have decent to good food, and periodically throughout the year there will be events that will be catered, as well as food trucks. *there's a common theme around work-life balance being good, and this is partly true, with the ability to schedule time off in advance (more on this later). *gainshare is always nice, especially in profitable fiscal years. *the company generally gives you the ability to "shadow" a prospective position within the company if you show interest, and occasionally will hold internal "job fairs." *decent pay, benefits, and access to on-site health center.
Cons
*the majority of new hires will be in the call center, where turnover is the highest. constant calls WILL burn you out, especially if you are introverted. *the systems/interfaces used on a daily basis typically freeze, malfunction, and a fair amount of time is spent fixing them, causing distress for the customer. *more on the work/life balance: expect to spend most of your shift on calls. employees are encouraged to take shorter lunches, work overtime and not use time afforded to you in order to assist with availability. this can cause distress with feeling overworked. as a result, the company/departments "try" to compensate for that with "employee appreciation weeks" which consist of your managers rolling a cart down you aisle with water and chips. take that as you will. *extreme levels of inconsistency from attendance & performance management depending on your "likeability" with your supervisor and managers. *training, and the message being sent to employees can differ from one department/location to another. it's extremely common to have been taught one thing, and to deal with a situation where another rep in a different location was taught entirely differently and this causes a major issue for customers. *from a personable level, some employees/supervisors/managers can be incredibly rude, in their interactions. *unless an emergency persists, expect an appointment with the health center to take no less than a month.