Progressive Insurance Multiproduct Sales reviews

Can’t think of any at the moment

The work is mentally exhausting. Calls are back to back, they added a 15 second space between each call to "help" with employee burnout during peak season, but it's not enough. Quotes can take any where from 10-60+ minutes. The days are long. There is no work life balance in my opinion. There are many options to try to make your schedule work with your life, I will admit that. But most shifts are all day, for example: 10am-7pm, 10am-9pm, 9am-6pm. Lunch duration is an hour, but you can opt for a 30 minute lunch to get off 30 minutes early. If working a standard schedule, you get two paid 15 minute breaks and an hour lunch each day. Overall, the culture was good, but I don't recommend due to damage to your mental health. If you like call center work and would like to work from home, then I would certainly recommend Progressive. If you can stick it out, only 1 year is required on the phones, then you can move to a different position. But, do keep in mind, just about every sales consultant or customer service rep is trying to get off of the phones, so it's not a quick move off of the phones at 1 year. I do believe false hopes and expectations are given from day 1 about advancement. Progressive does like to promote from within, but it is very competitive. There is a gainshare bonus each year, the company's performance determines how much the payout will be. It's split into two payments, first payout is right before Christmas, second payout a little after Christmas. Not every consultant in trained to sell multiple products, but I was trained in: Auto, personal lines, and two different renter's products. I didn't appreciate having so many credentials, yet getting paid only 40 cents more than someone coming in with no insurance knowledge whatsoever. The turnover rate is also very high.