Is Progressive Insurance a good company to work for as a Progressive- Customer Service Representative?

Progressive- Customer Service Representative professionals working at Progressive Insurance have rated their employer with 2.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Progressive- Customer Service Representative Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Progressive- Customer Service Representative interview questions at Progressive Insurance .

Does Progressive Insurance pay Progressive- Customer Service Representative employees well?

Progressive- Customer Service Representative professionals rate their compensation and benefits at Progressive Insurance with 2.1 out of 5 stars based on 25 anonymously submitted employee reviews. This is 60% worse than the company average rating for salary and benefits. Find out more about Progressive- Customer Service Representative salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 948 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 811 reviews)); "Great culture and very family oriented" ((in 426 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 375 reviews)); "The training is great and you will feel very prepared." ((in 286 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 356 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 158 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 109 reviews))

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Progressive Insurance

Progressive Insurance Progressive- Customer Service Representative reviews

2.1

27% would recommend to a friend

(25 total reviews)

Tricia Griffith

29% approve of CEO

76% positive business outlook

Ratings by category

2.2

Culture & values

2.1

Diversity & inclusion

2.1

Compensation and benefits

2.1

Career opportunities

1.9

Work/Life balance

1.9

Senior management

Progressive Customer Service Representative employees have rated Progressive Insurance with 2.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Progressive Customer Service Representative professionals have an average working experience there. Progressive Insurance is rated 43% below average by Progressive Customer Service Representative professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

2.0

May 3, 2022

interesing

Progressive

Recommend

CEO approval

Business Outlook

Pros

working from home is a plus

Cons

no commission for what you sell no choice in schedule and have to be in job for more than 1 year to move up. lots of phone calls non stop

3.0

Mar 8, 2022

Great company local supervisors micromanage

Progressive claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Good pay with just a diploma

Cons

Workload isn’t realistic Turnover rate is high Adjuster training needs more work

5.0

Jan 25, 2022

Great company

Progressive claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Everything. Pay. Work environment. Work life balance is great. Monday through Friday schedule. 8-5 or 9-6. Very accommodating.

Cons

Nothing. Everything is great. Nothing.

Viewing 7 - 9 of 25 Reviews

Jobs at Progressive Insurance

Field Claims Adjuster - Auto Damage

Field Claims Adjuster - Auto Damage

Field Claims Adjuster - Auto Damage

Field Claims Adjuster - Auto Damage

Claims Adjuster - Auto Damage

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Progressive Insurance reviews Progressive Insurance Progressive Customer Service Representative reviews

Progressive Insurance

Progressive Insurance Progressive- Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

interesing

Great company local supervisors micromanage

Great company

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