Is Progressive Insurance a good company to work for as a Sr. Resolution Specialist?

Sr. Resolution Specialist professionals working at Progressive Insurance have rated their employer with 4.5 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Sr. Resolution Specialist Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Sr. Resolution Specialist interview questions at Progressive Insurance .

Does Progressive Insurance pay Sr. Resolution Specialist employees well?

Sr. Resolution Specialist professionals rate their compensation and benefits at Progressive Insurance with 4.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 14.3% better than the company average rating for salary and benefits. Find out more about Sr. Resolution Specialist salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and inexpensive" ((in 906 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 821 reviews)); "Great work from home opportunity" ((in 476 reviews)); "Great culture and very family oriented" ((in 438 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 381 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 355 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 141 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 127 reviews)); "Stress and heavy workload can be difficult." ((in 115 reviews))

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Progressive Insurance

Progressive Insurance Sr. Resolution Specialist reviews

4.5

99% would recommend to a friend

(19 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.8

Career opportunities

4.7

Work/Life balance

4.6

Senior management

4.5

Compensation and benefits

Sr. Resolution Specialist employees have rated Progressive Insurance with 4.5 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Sr. Resolution Specialist professionals have an excellent working experience there. Progressive Insurance is rated 23% above average by Sr. Resolution Specialist professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

5.0

Apr 28, 2025

Awesome company to work for

Senior resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Culture, diversity, inclusion. Progressive truly cares about their employees.

Cons

There isn't anything that any company is doing that Progressive isn't. No complaints.

3.0

Mar 14, 2025

Great company all around!

Senior resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, yearly pay increase based on performance, pto accrued every pay period, great internal community, caring coworkers!

Cons

High call volume, angry/tense customer base, internal policy inconsistencies due to training format/newbies making mistakes that have to be corrected.

5.0

Feb 5, 2025

Worth it!

Sr. resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

I have been there 8 yrs no complaints

Viewing 1 - 3 of 19 Reviews

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Progressive Insurance

Progressive Insurance Sr. Resolution Specialist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Awesome company to work for

Great company all around!

Worth it!

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