Is Progressive Insurance a good company to work for as a Sr. Resolution Specialist?

Sr. Resolution Specialist professionals working at Progressive Insurance have rated their employer with 4.5 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Sr. Resolution Specialist Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Sr. Resolution Specialist interview questions at Progressive Insurance .

Does Progressive Insurance pay Sr. Resolution Specialist employees well?

Sr. Resolution Specialist professionals rate their compensation and benefits at Progressive Insurance with 4.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 14.3% better than the company average rating for salary and benefits. Find out more about Sr. Resolution Specialist salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits provided were great and cheap" ((in 935 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 831 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 466 reviews)); "Great culture and very family oriented" ((in 432 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 378 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 347 reviews)); "Poor management and focus on metrics" ((in 285 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 139 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

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Progressive Insurance

Progressive Insurance Sr. Resolution Specialist reviews

4.5

99% would recommend to a friend

(19 total reviews)

Tricia Griffith

99% approve of CEO

99% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.8

Career opportunities

4.7

Work/Life balance

4.6

Senior management

4.5

Compensation and benefits

Sr. Resolution Specialist employees have rated Progressive Insurance with 4.5 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Sr. Resolution Specialist professionals have an excellent working experience there. Progressive Insurance is rated 23% above average by Sr. Resolution Specialist professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

19 reviews

1.0

Mar 3, 2024

Toxic inexperienced management

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Learn great customer service skills Learn to deal with inexperienced supervisors Gainshare bonus yearly (If yearly profits meet criteria)

Cons

Hopelessly understaffed and overworked Zero support or job knowledge from supervisors (1 out of 10 has basic management skills needed for role) Upper management completely disconnected Each adjuster has the workload of 3 Company is run much like a cult Non existent work life balance Life sucking followed by extreme depression

4.0

Feb 6, 2024

Good Place to work

Sr. resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Very flexible with work life balance

Cons

High turn around and pay could be better in certain areas

5.0

Oct 30, 2023

Progressive

Resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Love the environment and working from home!

Cons

I honestly have no complaints they are an excellent company to work for!

Viewing 7 - 9 of 19 Reviews

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