Progressive Insurance reviews

However, the sheer workload was utter chaos. Right out of the gate you start taking live calls during your training/probation period. If you are properly equipped then you should be okay. However we were plagued with issues getting equipment or the right credentials for programs etc. Because of that, alot of people were behind and could never catch up. I had enough and left. This job is really not for everybody and you must be absolutely sure you can handle the stress.

I worked for this company for 7 months and things only got worse overtime. Many dropped calls as company does not have enough staff to handle. Mostly irate customers because their Progressive adjuster does not return their calls. Favoritism is commonplace for mediocre performers. Even the supervisors don't step up to the place to handle escalations if needed. I got tired of the toxicity and decided to leave as this job started to adversely affect my health. The stress is overwhelming with this job. Back to back calls all day and few seconds between calls. And most of the calls are negative and escalated. I wouldn't recommend this company to my worst enemy.