Progressive Insurance reviews

Long hours. Overwhelming workload. Lack of knowledge from CLRU.

When you're getting 9/8 claims a day, it can be stressful. Especially, when you're handling all aspects of the claim: coverage, liability, repairs etc. Then its the nature of the claim itself: complexity. Whereas in CCU, they don't handle complex claims. If you're a 4:30 rep, and get assigned a claim at 3:57 (intersection), the expectation is that claim needs to be worked thoroughly before you leave. Its no surprise, Progressive has grown rapidly in the last 3yrs. So had resulted in a increased workload. However, not everyone took to that workload lightly. Management was telling the best of the best, if you can't handle it, maybe this isn't the job for you! I WAS SHOCKED. They were telling this, to the same reps that were driving their metrics. All in all, workplace morale is at an all-time low. Nobody wants to be or work in the office.