Progressive Insurance reviews

It depends on the location you’re at. Micromanagement is the way of life at my location. Professional employees know how to work and should be trusted more. Most definitely, the claims department is ran like a call center as others have said. Though I don’t know if it’s that way at all locations.

Management at the office is horrible. Use of scare tactics by upper management is pressed on the managers who press on the employees.. employees are performance based but managers are numbers based so you feel the pressure anyways if a goal wasn’t met because of a customer. Very high turnover rate. Doesn’t matter if the CEO compliments you personally, your numbers are great and customers give fantastic reviews, no matter what the scenario is, you MUST follow the process or you will get terminated.