Progressive Insurance Customer Service (CSR) reviews

3.6

60% would recommend to a friend

(631 total reviews)
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Tricia Griffith

81% approve of CEO

70% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

631 reviews
2.0
Nov 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Ok pay. Flexible time off.

Cons

They require proof for everything. Took my first bereavement and had to provide a death certificate. Was told unwarranted this was due to fraud from past employees. Who tells someone grieving this? I can understand multiple bereavement requests but the first time? Also requires proof for discounts they offer the customers that’s not told during the sales pitch. Rate goes up, you get the call, and now it’s a fight to send the proof. Try trusting your employees and customers more.

4.0
Nov 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Open door policy, constant training

Cons

Weren’t very accommodating to health issues

Viewing 427 - 429 of 631 Reviews

Glassdoor has 9,309 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.