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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.6

      60% would recommend to a friend

      (631 total reviews)
      avatar

      Tricia Griffith

      81% approve of CEO

      70% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      3.5

      Career opportunities

      Customer Service (CSR) employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      631 reviews
      3.0
      Oct 26, 2020

      Busy call center

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical benefits are really great and they match up to 6% with 401k right away.

      Cons

      Claims customer service department has been under staffed for a few years, which continuously causes days where calls are back to back for most (if not all) of your shift. This impacts scheduling flexibility, which is something they claim to have.

      Viewing 430 - 432 of 631 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,310 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.