Progressive Insurance reviews

3.9

75% would recommend to a friend

(9,016 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,016 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
2.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, I can't identify any positives based on my experience.

Cons

The process started off promising—interviews were smooth, and the recruiting team seemed friendly and helpful. I received a contingent offer and was genuinely excited to move forward. But after that, everything changed. Over a month went by with zero communication. I had to follow up myself, and my first email to the recruiter was ignored. When I finally received a response, I got two completely different explanations for the delay: one claimed they were still waiting on my background check (which had already been completed), and the other blamed a system transition. The lack of transparency, follow-through, and professionalism was frustrating and disheartening. It's especially ironic that the core values and expectations Progressive holds for its employees—clear communication, accountability, and reliability—were completely missing from their own process. Ultimately, this experience made me question the company’s internal organization and culture, and I decided not to proceed with the position. This entire situation unfolded over a stretch of nearly two months, turning what should’ve been a smooth transition into a frustrating and avoidable experience.

2.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty decent. You also get a Gainshare that gives incentives to the emoloyees by sharing the financial gains of the company The benefits are okay. The medical is a little on the high end They provide you with a Mentor after the initial 3 weeks of onboarding I made some good friends. The associates are kind and willing to help

Cons

First, when I asked the Interviewer if it was a call center role they denied it. This is very much a call center role. I also asked if there were metrics and was told “not really” Metrics are a high priority in this role. Expect it! It will be thrown in your face from the moment after your 3 weeks of onboarding. They stress working a high volume of claims. You can easily get behind if you don’t understand how to manage your “Diary” You don’t want to ever get behind, your work life will be hell. You’re expected to be on the phones all day with some of the rudest, dishonest and demanding customers I’ve ever had to assist. And it wouldn’t be so bad if your supervisor would back you up and support you. So much for those core values. But the constant condescending treatment in your one on ones with your supervisor can mentally drain you. I came from a background of process improvement and had several ideas that I shared that were ignored. The turnover is extremely high. If you start to hear them ask you if the job is a “good fit” know they are trying to plan a way to get rid of you. The job was too stressful for me so I quit. And I was misled into believing it was a different type of role. I tried to make it work but it wasn’t worth the mental stress

2.0
Apr 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay and Remote position was nice

Cons

the volume of cases that the company expects you to handle on the daily basis - The supervisors are more on the lookout for themselves then they are for your wellbeing or mental health. You'll be drowning in cases after having COVID and they won't do anything long term to support you until it gets to the point where you're hurting your supervisor's path to success and they manipulate a situation to get rid of you.

Viewing 451 - 453 of 9,016 Reviews

Glassdoor has 9,286 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.