Progressive Insurance reviews

3.9

75% would recommend to a friend

(9,016 total reviews)
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Tricia Griffith

88% approve of CEO

77% positive business outlook

Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,016 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Jun 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent salary range for positions, Gainshare bonus that vests in December annually.

Cons

incredibly bad leadership; is very definition of toxic corporate culture. To give some company history, Progressive Home Insurance used to be an independently owned company named American Strategic Insurance. Progressive bought them so they could enter the Property side of the business as they used to be Auto only. American Strategic Insurance was a pretty good company - not perfect and definitely had challenges - but they treated their employees really well, offered great benefits, and competitive salaries, and overall had positive leadership and good people. Over the few years after Progressive phased out the original leaders, the company took a really bad turn. Benefits were cut significantly, raises during the economic downturns have been non-existent even for cost of living. And the only people to receive promotions did so with complete lack of skill / knowledge and began receiving promotions based entirely on their prior friendships and mentorships. I was told multiple times that the candidates who are promoted are 95% determined before they begin accepting applicants. The company approach to the work was, finish your work and do it well and you will be rewarded, to post-Progressive approach. I can honestly state that working with Progressive has been the worst decision of my past decade. All of the most talented people have left in the past 5 years with more always looking for something else all the time. They routinely bring in green employees and replace adequate quality training with robotic templates to cut / paste into their files to fluff them up. The insureds often bear the price. Employees that quit are sometimes not replaced and the work gets "bulk reassigned" so that everyone is over capacity most of the time. The main methodology of leadership is to institute new policies - often to the employees' detriment - solely for the sake of validating their existence in that role and give an appearance of innovating. And never with positive impacts on performance of quality of work. Corporate toxic.

1.0
Jun 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits, green alerts, flexibility, wfh, no other benefits.

Cons

Once progressive hires you they will pile additional states to work within your first 10 weeks of training. Progressive tell you it's not a sales job, but it is. You don't get any commission on any offers. This job is very stressful, and the management is horrible. My manager only had 3 1 on 1's with me for a year. She was constantly out herself.

1.0
Apr 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Gainshare=especially if you're not on the phones/customer service area.

Cons

The schedules=suck. If you are in Customer Service, you are sold on the fact that you can get new shifts every so often-NOT TRUE. Even after recruiters were found to be telling others this-the employee was the main one that "lost". When beginning, they have the worse schedules that you can imagine, but the recruiter will quickly tell you just to "choose one" About the time that you're about to be on the floor, you can request another shift. What you're not told is some people have been here for years-NO schedule change. Same position. Having to work weekends because that's the awful schedule you're stuck with....BUT no one is calling. You are literally sitting there-just missing your children's activities etc.

Viewing 466 - 468 of 9,016 Reviews

Glassdoor has 9,286 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.