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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (630 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 630 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      630 reviews
      3.0
      Sep 21, 2017

      Working for Progressive is amazing, it's the customers that make being on the phones a nightmare.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of benefits, get atmosphere and people, structured, end of year bonus is better than Christmas Day. Truly is a company you could retire at.

      Cons

      The customers, have to bid for your schedule every year. Call volume is incredibly high half the year and causes a lot of stress due to that alone.

      3.0
      Sep 12, 2017

      What you see is what you get.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      *excellent heath insurance *Generally a lot of (non mandatory ) overtime *potential for a yearly bonus in November *Tons of training *Work/Life Balance

      Cons

      *It's a call center, so if you've never worked in one, it takes adjustment *PTO/Sicktime/Vacation all are in one bucket *Depending on your manager, you could be put in a position to fail. * Very numbers driven (though you will be told otherwise)

      Viewing 511 - 513 of 630 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,300 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.