Progressive Insurance Customer Service (CSR) reviews

3.7

65% would recommend to a friend

(629 total reviews)
avatar

Tricia Griffith

90% approve of CEO

78% positive business outlook

Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

629 reviews
1.0
Jan 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Green alert ( if available) Gainshare

Cons

Everything!!! From lack of training in onboarding to micromanagers. Not properly trained Thrown out there Forced to make offers ( sales) even though we are NOT sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are NOT SALES) Back to back calls like slaves You will be chastised for calling for help even though you’re not properly trained A bunch of fast food / target like leaders disguised as “supervisors” I absolutely dislike this company and this job. Been miserable for the almost 2 years . This job is overwhelming, stressful. Overworked, underpaid. System issues. I’m over it and I’ll be quitting soon

5.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

You have room for advancement, earn PTO days bi weekly can learn new skills, good teamwork and effort, training.

Cons

Just make sure if you advance you are ready make sure you know how to fill out career progression forms and how they work.

1.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay was ok, they do have opportunities to grow in the company if you do well

Cons

Too stressful, wayyy too many calls. Back to back. Every single person was calling angry because they increase the insurance prices and you just have to listen to everyone disrespect you.

Viewing 52 - 54 of 629 Reviews

Glassdoor has 9,289 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.