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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      3.6

      Work/Life balance

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      629 reviews
      4.0
      Oct 7, 2024

      It's okay

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Super flexible hours, frequent shift bid options, last minute pto use, loads of training, options to promote after 6 months (7 months for me), annual raises, perks, and a bonus option around Dec that's based off metrics and % of gross annual income. Loads of pros and overall a great company/employer.

      Cons

      Biggest gripe is a metric they have for referring renters and homeowners. They say it's not sales but there's a whole separate metric and they will hassle you if you don't meet their goal. This means you can talk to the customer for half an hr about the product but if they don't take a quote, you get NO credit for it. This is a very huge pain point throughout the csr group, not just me.

      Viewing 67 - 69 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,289 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.