Pros
Salary and work from home
Cons
Not getting support from Management/ coaches when asking for help. No review time to go over guidelines individually. After having a tough call with a customer you are expected to push through and take another call. There is no time to regroup which is extremely difficult. Training last for 12 weeks and after 4 weeks your expected to do a full week of call taking successfully. By week 8 your essentially attempted to solve the customer issue and make sales pitches for homeowners insurance. The job description 1 didn’t mention detailed job duties. 2 We are here to solve customer problems not make sales pitches. 3 There attendance policy in training is ridiculous. I got covid and had to miss a day. When I came back they wrote me up. Went to HR because we are still in a pandemic and they told me there is nothing they can do. ITS NOT WORTH IT. FIND ANOTHER JOB. THEY JUST WANT TO USE YOU LITERALLY.