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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      629 reviews
      4.0
      Sep 2, 2024

      Great

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, scheduling options & work scheduleds

      Cons

      amazing management, hr is pretty weird, after learning about the position its very easy

      3.0
      Aug 30, 2024

      To be expected

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      It’s a job when all else fails

      Cons

      The politics of the executives spouses working in customer service and leaving as they please but penalizing other employees is so unprofessional.

      2.0
      Aug 29, 2024

      Ok first job but not long term

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home, some of the people are nice, you learn a lot especially if licensed, gainshare at the end of the year

      Cons

      Not enough pay, the jobs is stressful, limited room to grow especially to other non-crm departments, just a dead end call center job, if you are in an area of storms, hurricanes etc, they expect you to continue working in a safe location and only pay for that time off if you have pto, some supervisors are bullies and intentionally hold you back, you will leave this job daily with dibilitating headaches and migranes, anxiety, depression etc.Call center is 24hrs

      Viewing 73 - 75 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,289 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.