Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service (CSR) reviews

      3.7

      65% would recommend to a friend

      (629 total reviews)
      avatar

      Tricia Griffith

      90% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Progressive Insurance with 3.7 out of 5 stars, based on 629 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      629 reviews
      1.0
      Apr 24, 2024

      Anywhere BUT on the phones at Progressive

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gainshare=especially if you're not on the phones/customer service area.

      Cons

      The schedules=suck. If you are in Customer Service, you are sold on the fact that you can get new shifts every so often-NOT TRUE. Even after recruiters were found to be telling others this-the employee was the main one that "lost". When beginning, they have the worse schedules that you can imagine, but the recruiter will quickly tell you just to "choose one" About the time that you're about to be on the floor, you can request another shift. What you're not told is some people have been here for years-NO schedule change. Same position. Having to work weekends because that's the awful schedule you're stuck with....BUT no one is calling. You are literally sitting there-just missing your children's activities etc.

      Viewing 94 - 96 of 629 Reviews
      Related searches: Progressive Insurance Customer Service (CSR) jobs | Progressive Insurance Customer Service (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service (CSR) reviews

      Glassdoor has 9,291 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.