Item: Progressive Insurance
Rating: 1
Author: Current employee - Customer Service Representative (CSR)

Question 1

Is Progressive Insurance a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Progressive Insurance have rated their employer with 3.5 out of 5 stars in 107 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Progressive Insurance with 3.8 out of 5 stars based on 107 anonymously submitted employee reviews. This is 2.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Progressive Insurance.

Question 3

How happy are Customer Service Representative CSR professionals working at Progressive Insurance?

Accepted Answer

67% of Customer Service Representative CSR employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service Representative CSR professionals have also rated Progressive Insurance with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1441), Customer Service Representative (519), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (127), Claims Generalist (122), Claims Specialist (111), Claims Generalist Associate (107), Customer Service Representative (CSR) (107), Insurance Agent (101), Senior Claims Adjuster (87), Sales Associate (86), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (75)

Question 5

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits provided were great and cheap" ((in 915 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 822 reviews)); "Not the best paying but work from home is great." ((in 477 reviews)); "Great culture and very family oriented" ((in 439 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 379 reviews))

Question 6

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 354 reviews)); "Poor management and focus on metrics" ((in 290 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 151 reviews)); "I had a great manager and then a terrible one." ((in 136 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 120 reviews))

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LOTS!! Of Karen & Kens in Management, especially Tampa Office

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